Below, you’ll find an outline of Soul Experiences’ Policies. Please read these over before booking a tour with us, and don’t hesitate to call with any questions or concerns. We’re here to guide you!
Transportation, Drivers, and Tour Directors. We pride ourselves in giving you, our most valued travelers, safe courteous drivers; experienced knowledgeable tour directors; and clean deluxe motorcoaches equipped with a restroom, reclining seats, cool and comfy air conditioning in summer, and warm toasty heaters in winter!
Refund Policy. On most tours, Soul Experiences’ offers a Full Refund if you cancel. We understand that unforeseen circumstances may arise. “No Shows” will not be refunded. Exceptions will be noted on the Reservation Application and Brochure.
Travel Insurance. You may also wish to purchase additional travel insurance on your trip. Coverage benefits can be for trip interruptions, delays, luggage protection, as well as medical emergencies. Coverage is also available for protection against pre-existing medical conditions. To get a quote or purchase a policy, click the TRAVELEX logo below for full details.
Hotels. Our customers stay in hotels with clean, comfortable rooms that have double beds, a bath, and a shower.
Meals. Soul Experiences strives to bring you gourmet food indulgences that support local businesses. We look for meal options with a wide variety, local flair and delectable menus.
Motorcoach Protection. One million dollars in liability insurance is provided by the bus company while you are aboard the motorcoach.
No Smoking or Alcoholic Beverages. Smoking and alcoholic beverages are not permitted on the motorcoach at any time.
Rest Stops. Rest assured we’ll always make a stop every two to three hours.
Deposit. $100 per person confirms your reservation. Any exceptions are noted on the various Tour Description Pages.
Single or Triple Rooms. Rates will vary for single or triple room accommodations. Check with Soul Experiences for these rates. They vary per tour.
Gratuities. The gratuity will be provided for luggage handling services, step-on-guides, and for all included meal functions. On other meals, tipping is left entirely to your discretion. A general rule is 15% of the bill, depending on the quality of service. The traditional end-of-tour gratuities for your tour director and driver are not included in your tour costs. If you reward them for their performance, this is handled individually.
Soul Experiences’ Responsibility. Soul Experiences acts as agent for the passenger and other tour companies it represents. The above companies accept no responsibility for any loss, injury, or damage in respect to any person or property however caused. Soul Experiences can accept no responsibility for losses or additional expense due to delays or changes in bus or other type service due to sickness, weather, strikes or any other extraordinary conditions. All such losses or expenses will have to be borne by the passenger. Soul Experiences reserves the right to accept or withdraw any tour if circumstances demand it. The above company also reserves the right to vary itineraries or substitute facilities of equal or better value, if deemed necessary; and reserves the right to retain or decline membership to any person in this tour either before or during the trip. Expenses incurred to return home from the tour will be the responsibility of the individual. Application for reservation on a tour indicates full acceptance of the foregoing conditions.
Activity Level. Soul Experiences tours include average physical activity. You should be in good physical health and able to climb stairs, stand for periods of time, and walk reasonable distances.
Changes in Tour Price. Tour prices on this website are effective as of March 15, 2014, and are subject to fluctuation due to the U.S dollar exchange rates and energy rates. Our best effort has been made to publish this information as accurately as possible. The right is reserved to change tour rates as deemed necessary by current currency and fuel price conditions. Due to the volatility of airfares and flight schedules, tour utilizing air transportation are subject to change both in price and routing.
Changes in Itinerary. The order of events and hotels scheduled in your tour are subject to change. Every effort will be made to preserve the original quality of attractions and hotels when circumstances necessitate a substitution.
Baggage Allowance. Portage for one suitcase (per person) is included in the tour price. Due to limited motor coach capacity, your single bag should have dimensions not exceeding 30″ x 21″ x 11″ and weigh no more than 50 pounds. Small carry-on bags are allowed and are your responsibility. Most airlines asses a baggage fee. This fee is not included in the tour price and is paid for at airport check-in.
Special Needs. Travelers needing special assistance must notify Soul Experiences at the time of booking. Persons requiring assistance must be accompanied by a companion who can help with these special needs as travel guides and drivers have obligations to the whole group.
Faith and Religious Attendance. We encourage you to attend the church of your choice while traveling with Soul Experiences. Unfortunately, we are unable to make any special provisions or transportation to attend church. Our travels will include evening reflections that all are welcome to attend and morning inspirations with your travel guide at the start of each day.
Photo Release. I grant Soul Experiences and their legal representatives and assigns, the irrevocable and unrestricted right to use and publish photographs of me, or in which I may be included, for editorial, trade, advertising, and any other purpose and in any manner and medium; and to alter and composite the same without restriction and without my inspection or approval. I hereby release Photographer and their legal representatives and assigns from all claims and liability relating to said photographs.